Last updated 27 October 2026

Your information.

This notice explains information used by FixAnything at getfixanything.com. For privacy questions or requests, contact hello@getfixanything.com.

What you provide

Depending on the features you use, this can include repair messages, photos, item details, postcode, visit address, preferred appointment time, contact details and job messages. Repairer profiles include business contact details, repair categories, coverage and declarations about insurance or qualifications.

Why we use it

We use information to provide the feature you request, prepare repair guidance and briefs, maintain your saved journey, review business applications, respond to questions and protect the service. AI assessment is optional and requires the consent shown in the repair journey. You can stop using AI or request deletion by contacting us.

Where information goes

The service uses Vercel for hosting and Supabase for stored profiles and shared job records. When you consent to AI assessment, the submitted repair information is processed through OpenAI. Optional videos and shopping links involve external providers, including YouTube and the retailer you choose. Their own privacy notices apply when you use their services.

Do not include unrelated people, sensitive documents or unnecessary personal details in repair photos. We share the job brief with suitable local businesses only when you authorise a real enquiry. We do not share your full home address before the booking is agreed.

Public business information

We use publicly listed business names, websites, service categories and contact details to identify suitable businesses. When a customer requests a job and authorises us, we may send a targeted enquiry about that job to relevant businesses. A listing does not mean a business has joined FixAnything or agreed to an appointment. Businesses can ask us to correct or remove information or stop enquiries using the contact address above.

Repair chat records

We save the messages you submit and the text replies shown in the website repair chat, including conversations that do not result in a booking, for customer support and service improvement. Records use a random conversation reference and are accessible only to authorised FixAnything operators. Unsent drafts, photos, video and audio files are not copied into this text chat log. Messages may contain personal details you choose to include, so please avoid unnecessary personal information. Chat logs are deleted after 90 days. Booking records and job messages have separate retention requirements.

To request a copy or deletion, contact hello@getfixanything.com with the approximate date and subject of your chat. Refreshing the page or starting a new repair clears the on-screen conversation but does not delete the saved record. Chat content is not included in advertising or analytics events.

Saving and deleting

The repair journey uses browser storage to remember progress. Shared test jobs have a seven-day access period, and invitation links expire after 30 days. Link expiry does not itself guarantee that every stored record has been deleted. Contact us to request deletion of server records. Clearing site data on your device removes local progress and may remove access to saved jobs.

Your choices

You can ask to access, correct or delete your personal information, object to use of your details for invitations, or withdraw consent for optional processing. Some requests depend on the circumstances and applicable law. You can also raise a concern with the UK Information Commissioner’s Office.

Read about cookies and browser storage.

Optional website analytics

With your consent, Google Analytics measures page visits, traffic sources, product and retailer-search link clicks, repairer searches and business-profile clicks using cookies. These actions do not confirm a purchase, submitted repair request or booking. Events contain limited categories such as retailer and result-count range, not product search terms or repair content. We do not include repair descriptions, photos, postcodes, contact details or access-link tokens in analytics events. Personalised advertising and automatic form tracking are disabled. Google may process analytics information internationally. Optional analytics is blocked until you choose Analytics only or Accept measurement. Accept measurement additionally permits advertising cookies and use of measurement data by Google to attribute these actions to ads when the advertising account is connected. Analytics only keeps that advertising use off. Personalized advertising stays off with either choice. You can reject it and use the site normally, or withdraw through Cookie choices. We remember your choice for up to 180 days; withdrawal stops new collection and removes accessible analytics cookies, but does not undo earlier processing. See how Google uses data from partner sites.